Microsoft’s current CPE Customer and Partner Experience program was run as an in-person program. Its purpose was to empower anyone within Microsoft or partnering with them, to highlight and set about solving any business related problem they observed.However, it was an expensive and time consuming process to train users and there was no digital version … Read more
Performance and Risk Management Tool To explore the service ecosystem and create a new, secure, optimal Performance and Risk Management solution for a service of the MoD, allowing performance, risk, cost and finance to be collected, connected and improved across the entire service and estate.
Communications StrategyCERN, birth place of the internet, has an immensely complex and critical communications environment. They needed to improve and centralise the communications process, speed and efficacy for everything from today’s menu to a radioactive emergency. Researched and Service Designed CERN’s total communications strategy, process and service
Customer & Staff Banking Solution Barclaycard Germany needed to totally reengineer their credit card, loans and accounts platforms into a single, cogent platform for desktop and mobile for their customers and their banking staff. They also wanted their business processes and team structures measurably Service Designed for maximum efficiency. Complete rebuild/redesign of the processes, services … Read more