Case Studies
Solving Valuable Business Problems
Case Studies are created during the project – not after.
That’s because they have 4 distinct sections that become clear at different stages, and build upon each other:
- The Challenge: is defined early on in the project during research when we refine, validate and sign off the Problem Statement with the stakeholder, which set’s out the challenge
- The Approach: reflects the method, or the elements of it that were used, and the tasks carried out to deliver the outcomes. This can be known fully by the end of research.
- The Outcomes: are a set of expected (and retrospective) outcomes that the project was to deliver – they show how we met the challenge and delivered on the required value(s).
- The Benefits/Value: are the value(s) created by delivering the outcomes (agreed with the client) – these are measurable and reflect efficiency, revenue, engagement etc, of the final solution.
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DXC Technology is a global consulting and IT services company in 70+ countries with 130k employees, that helps Governments and large organisations modernise their technology, optimise business processes, and drive…
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Part of UK Strategic Command, the Joint Electronic Warfare Operational Support Centre (JEWOSC) is responsible for the provision of Electronic Warfare Operational Support (EWOS) to Defence in the form of…
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The Royal Air Force (RAF) is the aerial warfare service branch of the UK Armed Forces, responsible for protecting the nation’s airspace, projecting air power globally, and supporting joint operations…
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Elsevier is a global leader in scientific publishing and information analytics, serving the research, healthcare, and technology sectors with trusted content and advanced digital tools. With a history dating back…
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Continual Improvement Process Service Design and SLA/XLA definition and implementation plan. The Department of Health and Social Care (DHSC) is the UK government body overseeing health and adult social care…
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Barclaycard Germany had systems and solutions that provided the same customers with totally unconnected loans, credit card and account services, requiring three totally different sets of logins, personal details and…
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CERN, the European Organization for Nuclear Research, is the world’s largest laboratory for particle physics, located on the Franco-Swiss border near Geneva. Founded in 1954, it brings together thousands of…
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DHL operate in over 50 countries, shipping cargo as small as a microchip and as big as a mobile heart clinic, across multiple countries and continents. They take care of…
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Challenge: The Royal Academy of Engineering (RAEng) had no efficient, unified mechanism to connect, engage, or grow its alumni community. Past scholars, award winners, and grant recipients were scattered across…
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Banks have a complex and disparate set of daily, weekly and monthly operational tasks. So much so that Operational Banker is a role within them, which reports to the Branch…
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Sunseeker are a luxury yacht manufacturer, for the rich and famous. The opulence and craftmanship of their products is well known. But the rich and famous don’t have a lot…
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Cantor Fitzgerald is one of the world’s most resilient and successful financial services firms, with a history dating back to 1945. Today it operates in over 60 offices across 20…
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Sky is Europe’s leading media and entertainment company, serving millions of households across the UK and wider European markets. Its portfolio spans television, broadband, mobile, and on-demand services, combining original…
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The British Broadcasting Corporation (BBC) is the UK’s national public service broadcaster and one of the world’s most respected media organisations. Funded primarily by the licence fee, it operates under…
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Microsoft is one of the world’s leading technology companies, with a global mission to empower individuals and organisations to achieve more. Its products and services span operating systems, productivity software,…