To define and build a global internal portal for all employees and departments that allowed communication of organisational news and empowered departments to carry out the business of the company more efficiently and securely, globally.
The UK Government Department of Health and Social Care wanted to optimise their support infrastructure, services and processes. They lacked an experience level agreement (XLA) so their SLAs were failing and the infrastructure was outdated and holding them back. They also lacked a formal and holistic continual improvement cycle for their services and teams so … Read more