Electronic Warfare Mission Data platform of the future.
Part of UK Strategic Command, the Joint Electronic Warfare Operational Support Centre (JEWOSC) is responsible for the provision of Electronic Warfare Operational Support (EWOS) to Defence in the form of Mission Dependent Data (MDD), EW information, Operational advice, countermeasures advice and other products resulting from the fusion of Electromagnetic Intelligence.
Challenge:
The details of this project are obviously protected by the official secrets act and only what is publicly available and a generalisation of the project’s purpose can be described here.
The client wanted to make their service more efficient, creating a quicker service, end to end – including input, analysis and outputs for all steps, departments and services.
The project required full research and a significant redesign of the service from beginning to end, accounting for security and technology constraints: the process and technology that delivered their core processes, automating human tasks as far as possible, reducing total response time, constantly evolving to increase the speed of process into ever decreasing turn-arounds.
Approach:
I carried out Discovery & Research to gain insight into the unit, all departments, user types (personas), processes, technology, locations, services, tasks and operations. I interviewed stakeholders, unit and department servicemen/women, 3rd party workforce and SMEs to understand the process, pain points, logistics, technology and scope of their operations.
Outcomes & Value:
I identified duplicated effort, processes and data. I uncovered all use cases and service processes, end-to-end, identifying any delays, air gaps and inefficiencies.
I remodelled a new, optimised, service design, integrating process mining, continual improvement, reporting and ensuring all security protocols and requirements were integrated.
I delivered a pre-discovery and full Discovery report, a Service Design and process map (AS-IS and TO-BE) highlighting the comparative reductions in time, cost, duplication, delay and complexity at every step. and presented the insights and recommendation to command level stakeholders.
My recommendations and plan have allowed them to implement a process of automation and efficacy that is designed to continually improve and reduce the cycle time, without compromising the quality of the data or the impact of the outcomes.
- Clients are able to make ever quicker decisions.
- Team’s work is more aligned with greater visibility.
- Response times are much quicker and the system allows this to become quicker with every task.
- Increased automation.
- Improved visibility and reporting.
- *customer (obviously) cannot supply data